Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to suggest a site for us to look at? We're happy to hear from Australian players and always keen to keep our information accurate.
How to Reach Us
The best way to contact the Online Casinos team is by email at [email protected]. We read every message and try to respond within a couple of business days. Please note we're a review and comparison site, not a casino operator — we can't process deposits, withdrawals, bonus claims or account issues on behalf of any operator listed on this site.
What We Can Help With
We're best placed to answer questions about the content on this site, including:
- Clarifying details in a casino review, such as bonus terms, wagering requirements or payment methods
- Reporting outdated information, a broken link, or a licence detail that needs rechecking
- Suggesting an online casino for us to research and potentially add to our comparisons
- General feedback on how we present our reviews and rankings
- Questions about how we evaluate and rank the casinos featured on the site
What We Can't Help With
Because the casinos reviewed here — including operators like VegasNow, Wincrown and Casea — are independent, offshore businesses, we're not able to assist with account-specific matters. If you have a problem with a deposit, a withdrawal, identity verification, or a bonus that hasn't been credited, that has to go through the casino's own customer support team directly, as they hold your account details and transaction history. We simply don't have access to that information.
If you're concerned about your gambling habits or want to explore tools like deposit limits, time-outs or self-exclusion, our Responsible Gambling page lists the support options available to Australians, along with practical guidance on setting limits before you play.
Before You Get In Touch
A lot of common questions are already answered elsewhere on the site. It's worth checking these first:
- Our About Us page explains who we are and how we put our reviews together
- Our Terms and Conditions page covers how the site works, including how we may earn commission from some of the casinos we list
- Players outside the usual restrictions may want to check our page on Non GamStop Casinos for a separate comparison
A Note on Editorial Independence
The Online Casinos team reviews and ranks online casinos independently. We may earn a commission when readers sign up through links on this site, but that relationship never decides where a casino sits in our rankings or what we say about it in a review. If you ever feel a review reads as unbalanced or out of date, tell us — that's exactly the kind of feedback we want.
Response Times
We aim to reply to genuine enquiries within a few business days, though this can vary depending on the volume of messages we receive and the complexity of the question. Enquiries about urgent account matters, such as a delayed withdrawal or a locked account, should always go to the relevant casino's own support channel first, since they're the only ones with the authority to resolve those directly.